Return & Refund Policy
Overview
At Dot Perfumes, we want you to be satisfied with your purchase. If you need to return a perfume, we accept returns within 14 days of delivery, subject to the conditions outlined below.
To be eligible for a return, the perfume bottle must be completely unused and in the same condition in which you received it. The original box, packaging, labels, and other included items should also be intact.
Perfume bottles that have been sprayed, opened, used, or tested are not eligible for return due to hygiene and product-safety reasons.
To complete your return, we may require your order number, receipt, or other proof of purchase.
Return Conditions
A perfume is eligible for return only when:
- The return request is made within 14 days of delivery.
- The perfume bottle has not been sprayed, opened, or used.
- The original bottle, box, packaging, labels, and accessories are intact.
- The product has not been damaged after delivery due to customer handling.
- Proof of purchase or order details can be provided.
We reserve the right to reject a return if the perfume has been used, sprayed, opened, damaged, or does not meet the above conditions.
Non-Returnable Products
Due to the nature of perfumes and hygiene considerations, we cannot accept returns for:
- Perfumes that have been sprayed or used.
- Opened perfume bottles.
- Products returned without their original packaging.
- Products damaged after delivery due to customer handling.
- Products returned after the 14-day return period.
Damaged or Incorrect Products
If you receive a perfume that is damaged, defective, leaking, or different from the product you ordered, please contact us as soon as possible after delivery.
We may ask you to provide photographs or other information so that we can assess the issue. If the issue is confirmed to be our responsibility, we will arrange an appropriate replacement or refund.
Refunds
Once your returned perfume is received and inspected, we will notify you whether your return has been approved or rejected.
If your return is approved, your refund will be processed using the applicable refund method. The time required for the refund to reach you may vary depending on your payment method and financial institution.
If the return does not meet our return conditions, the refund may be rejected and the product may be returned to you.
Sale Items
Sale or discounted products are subject to the same return conditions unless otherwise stated on the product or order page.
A sale item may only be returned if it meets all applicable return requirements, including being unused and returned within 14 days of delivery.
Exchanges
We may offer an exchange for a damaged, defective, or incorrectly supplied product where the issue is confirmed to be our responsibility.
For exchange requests, please contact us before sending the product back.
Return Shipping
To return an eligible product, please send it to:
Dot Perfumes
Street Baoo Sidique, Mohalla Madni Masjid
Chawinda, Sialkot, Pakistan
Customers are generally responsible for the cost of returning a product unless the return is due to an incorrect, damaged, or defective product received from us.
Original delivery charges are generally non-refundable unless the return is due to an error on our part.
We recommend using a trackable delivery service when returning a product. Dot Perfumes is not responsible for returned packages that are lost or damaged during transit before reaching us.
Please contact us before shipping any return so that we can provide the necessary return instructions.
How to Request a Return
To request a return, contact us within 14 days of receiving your order and provide:
- Your order number
- The name of the perfume
- The reason for the return
- Any relevant photographs, if requested
Do not send the product back before contacting us and receiving return instructions.
Need Help?
If you have any questions about returns or refunds, please contact Dot Perfumes through our available contact channels.